Questions homeowners ask us most.

Yes. Call at 2 a.m. and you'll reach a real person, not a machine, who can dispatch a crew and walk you through what to do right now.

We're based in the San Jacinto Valley and respond across Riverside County. Hemet and San Jacinto are our fastest runs and Palm Springs is our longest, and either way you'll get a real ETA on the phone. The sooner mitigation starts, the less the damage spreads.

If it's safe: stop the water source if you can reach it, avoid standing water near electricity, and don't throw damaged items away; they can be evidence for your claim. If anything feels unsafe, get out and call us from somewhere safe. We'll talk you through the rest on the phone.

Hemet and San Jacinto plus Menifee, Murrieta, Temecula, Sun City, Winchester, Lake Elsinore, Moreno Valley, Riverside, Beaumont, Banning, and Palm Springs, all across Riverside County. Not sure if we cover your area? Just call and ask.

If water has reached outlets, appliances, or light fixtures, and you can reach your breaker panel without stepping in water, shut off power to the affected rooms. If you'd have to cross a wet floor to get there, don't. Stay clear and call us; we'll walk you through it.

As little as possible. Soot is acidic and smears permanently into walls, upholstery, and electronics when wiped with household cleaners. Don't run the HVAC, it spreads soot through the ducts, and leave damaged items in place; they're evidence for your claim.

Often, yes. We contain work areas with sealed barriers and HEPA air scrubbers so the rest of the home stays livable. It depends on the scope, utilities, and air quality; we'll tell you straight during the walkthrough, not after.

Cost depends on the water category, affected square footage, materials involved, equipment requirements and length of drying. We provide a documented scope after inspection.

Mold remediation cost depends primarily on the affected area, required containment, material removal and the moisture source. We provide a project-specific scope after inspection.

No. The inspection is free, and you'll get a clear scope of what we found, what needs to happen, and what it costs before any work begins.

Because the water you can see is rarely the problem. Moisture wicks inside walls, under flooring, and into framing where a box fan can't reach, and mold can start in 24 to 48 hours. Professional drying uses moisture meters to find hidden water and confirm the framing and subfloor are dry, not the surface on top.

Yes, whoever your carrier is. We document the loss with photos and moisture readings and communicate with your adjuster about our work, so you're not navigating the paperwork alone.

The same thing that happens at noon. A real person answers, any hour. Press 3 for emergencies, oprima 2 para español. We ask for your name, address, and what happened, tell you what to do and what not to touch until we arrive, and get a crew moving. On arrival we stop the damage from spreading and start documenting for your insurance from the first minute. If something is genuinely safer to handle at daylight, we'll tell you that honestly instead of billing you for a night visit you didn't need.

No. Coverage decisions are made solely by your insurance company according to the terms of your policy. What we can do is document the loss thoroughly and provide that documentation to your adjuster.

After a covered loss you're typically responsible for your policy deductible, and your insurer covers the approved work. We'll walk you through what to expect for your situation up front.

We can provide the photos, moisture logs, and a clear scope of work to support a reconsideration. The final decision is your insurer's, but a well-documented claim gives your adjuster a complete record.

You open the claim; only the policyholder can. From there we provide the documentation it needs: photos, moisture logs, a documented scope, and answers to your adjuster's questions about our work.

It depends on the cause. Mold that results from a sudden, covered water loss, like a burst pipe, is often covered as part of that claim. Mold from a slow leak or long-term moisture is usually excluded. This is exactly where documentation of the cause matters, and it's the insurer's final call.

Usually not. Rising water from outside, storm flooding or runoff, is typically excluded from homeowners policies and needs separate flood insurance. Water from inside your home, like a burst pipe or failed water heater, is a different category and is commonly covered. We document the cause carefully because this distinction decides claims.

Yes. Resolve Residential Restoration is licensed (CSLB #1114551), insured, and IICRC Certified (#70193059). We follow IICRC S500/S520 standards for structural drying and mold remediation, plus EPA guidance for mold. That's the industry standard for doing the work right and documenting it.

We handle mitigation: we stop the damage, extract and dry the structure, contain mold, and document everything, and the space goes back to you dry and opened up, ready for reconstruction. We coordinate a clean handoff to your rebuild contractor, or to Iconic Floors & More Inc., our construction division, if you don't have one; we don't do the finish rebuild ourselves.

For most homes it's about three to five days of monitored drying, verified by daily moisture readings rather than a guess. Every job is different. The answer is "until the meter says it's dry," not a fixed number.

Sí, se habla español. Llámenos las 24 horas y con gusto le ayudamos.

Mitigation stops the damage from getting worse: extraction, drying, containment, documentation. Restoration or reconstruction rebuilds what was lost. We're a mitigation company; we handle the emergency phase completely and hand your rebuild contractor a dry space with the scope documented.

In as little as 24 to 48 hours on wet drywall, wood, and fabric. That window is why fast drying matters more than anything else you do after a leak, and why we treat every water call with urgency.

Usually, yes, when the source is treated rather than masked. That means removing charred material, cleaning soot from surfaces with the method each material needs, scrubbing the air with HEPA filtration, and neutralizing odor at its source. Spraying air freshener over soot is how smoke smell becomes permanent.

No, leave it to us. We move, cover, or elevate what's in the work area as part of the job, and for bigger losses our contents pack-out service inventories and protects your belongings room by room.