Privacy Policy

Resolve Residential Restoration(“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have. It applies only to resolverestorationsocal.com, not to any third-party site we link to.

Information you give us.When you submit a form, request a free inspection, or contact us, we collect the details you provide, typically your name, phone number, city, whether it's an active emergency, and a short description of what happened. If you email or call us, we receive whatever you choose to share.

Information collected automatically.Like most websites, we also collect some technical information automatically. See “Logging & cookies” below.

We use the information you provide to respond to your inquiry, schedule and perform services, communicate about your project, and, where applicable and with your involvement, coordinate with your insurance provider. We may also use it to keep records of the work and to improve how we serve customers. We do not sell your personal information.

By providing your phone number and opting in, for example, by submitting a form on this website, you consent to receive SMS text messages from Resolve Residential Restoration. The details below govern that messaging.

1. Consent & sharing. Mobile opt-in data, SMS consent, and the phone numbers we collect for text messaging are never shared with third parties or affiliates for marketing purposes. Consent to receive texts is not a condition of any purchase or service.
2. Types of messages.Messages relate to your service request, scheduling, dispatch, and job updates, for example: “This is Resolve Residential Restorationabout your restoration request. Reply STOP to opt out.”
3. Message frequency. Frequency varies with your request; you may receive several messages while we coordinate an active job.
4. Fees.Message and data rates may apply, depending on your mobile carrier's plan.
5. Opt-in. You opt in by submitting your number through a form on our site or by asking us to text you.
6. Opt-out. Reply STOP to any message at any time to stop all texts, or contact us directly to be removed.
7. Help. Reply HELP, or reach us at (951) 758-8442.

When you browse this site, our hosting server records standard technical information: your IP address, the browser and operating system you use, the page that referred you, and the pages and times you viewed. This site uses minimal essential local storage (for example, remembering that you dismissed the emergency call bar). Pages that embed a Google Map may set cookies governed by Google's policy. We do not use this data to identify you personally.

Our site may link to other websites (for example, our review profiles). We aren't responsible for the content or privacy practices of those sites; this policy applies only to resolverestorationsocal.com.

We share information only as needed to run our business and serve you: with service providers that operate the site and communications on our behalf (for example, website hosting and email delivery), with your insurance carrierwhen you ask us to help with a claim, and where required by law or to protect our rights. We never sell your information, and we don't share it for third-party marketing.

We keep the information you submit only as long as needed to respond to your request, provide services, and meet legal or business record-keeping needs, then dispose of it. We use reasonable administrative and technical safeguards to protect it, though no method of transmission over the internet is ever completely secure.

You can opt out of text messages any time by replying STOP. To ask what information we hold about you, or to correct or delete it, contact us using the details below and we'll respond within a reasonable time. California residents may have additional rights regarding their personal information; contact us to exercise them.

Our website is intended for adults seeking restoration services. We do not knowingly collect personal information from children under 13.

We may update this policy from time to time. When we do, we'll revise the “Last updated” date at the top of this page.

Questions about this policy or your information? Reach us at resolverestoration25@gmail.com or (951) 758-8442. See also our Accessibility Statement.